Privacy Policy

Last updated: April 8, 2025

This Privacy Policy describes how Plugwise (“the Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.plugwise.shop (the “Site”), or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of others.

What Personal Information We Collect

Information We Collect Directly from You

• Contact details: name, address, phone number, and email.
• Order information: billing/shipping address, payment confirmation, etc.
• Account information: username, password, security questions.
• Customer support messages you choose to send us.

Some features of our Services require this information. You may choose not to provide it, but this may prevent access to certain features.

Information We Collect About Your Usage

We automatically collect certain data using cookies and similar technologies, such as:

• Device and browser info
• Network connection data
• IP address
• Site usage and interaction data

Information We Obtain from Third Parties

We may receive your information from vendors such as:

• WooCommerce and WordPress (our platform providers)
• Payment processors
• Marketing and advertising tools
• Analytics and performance services

Any information received is handled in accordance with this Privacy Policy.

How We Use Your Personal Information

Providing Products and Services

We use your information to fulfill purchases, communicate with you, manage your account, arrange shipping, process returns, and enhance your shopping experience.

Marketing and Advertising

We may send you promotions via email, text, or mail. We may also show you targeted ads. EEA residents: our legal basis for this is legitimate interest under Art. 6 (1) (f) GDPR.

Security and Fraud Prevention

We use personal info to prevent fraud or illegal activity. EEA residents: our legal basis is legitimate interest under Art. 6 (1) (f) GDPR.

Service Improvement and Customer Support

We use your data to improve our Services and respond to inquiries, also under our legitimate interests.

Cookies

We use cookies to run and improve our Site. This includes:

• Remembering your preferences
• Running analytics
• Showing personalized ads

You can manage cookies via your browser. However, disabling cookies may affect how the site functions.

We also respect the Global Privacy Control (GPC) signal for applicable browsers. Learn more at globalprivacycontrol.org.

How We Disclose Personal Information

We may share your personal information with:

• Vendors and service providers (IT, fulfillment, support, etc.)
• Business and marketing partners
• Affiliates within our corporate group
• Third parties at your direction or with your consent
• In business transactions, legal matters, or to enforce our terms

Categories of Personal Information Shared in the Last 12 Months:

We do not use or disclose sensitive personal information to infer characteristics about you.

“Sale” and “Sharing” of Personal Information

In the past 12 months, we have “sold” or “shared” certain personal data as defined under applicable laws for advertising and marketing:

Third-Party Websites and Links

Our Site may link to other sites. We are not responsible for the privacy or accuracy of third-party sites. Please read their privacy policies.

Children’s Data

Our Services are not directed to children. We do not knowingly collect data from individuals under 16. If you believe your child provided us with information, contact us for deletion.

Security and Retention

We use appropriate security measures but cannot guarantee complete protection. Do not send sensitive information over insecure channels.

We retain your information based on:

• Account status
• Legal obligations
• Dispute resolution
• Business needs

Your Rights

Depending on your location, your rights may include:

• Access your personal information
• Delete your personal information
• Correct inaccurate data
• Data portability
• Opt-out of sale, sharing, or targeted ads
• Restrict processing
• Withdraw consent
• Appeal decisions

To exercise your rights, contact us using the details below. We may verify your identity before responding.

You may also designate an authorized agent to make requests on your behalf. We will not discriminate against you for exercising your rights.

Complaints

If you have a complaint, contact us first. If unresolved, you may lodge a complaint with your local data protection authority (e.g., for EEA users this list).

International Users

Your personal information may be processed outside your country of residence. For EEA users, data transfers are made under appropriate safeguards like Standard Contractual Clauses.

Contact

If you have questions or wish to exercise your rights, please contact us:

📧 team@plugwise.shop
📍 585 S Winchester Blvd, San Jose, CA 95128
📞 +1-212-300-5616

For purposes of applicable data protection laws, Plugwise is the data controller of your personal information unless stated otherwise.